Terms & Conditions

Our Information
This website is operated by Regency Garden Buildings Ltd. Website https://www.regencygardenbuildings.co.uk. Our company name is Regency Garden Buildings Ltd, a company registered in the United Kingdom under company number 3541627 and with our registered HQ and manufacturing site at Albion Road, Carlton Industrial Estate, Carlton, Barnsley, S71 3HW.

Terms of Service 
Regency Garden Buildings Ltd offers this website, including all information, tools and services available from this site to you, the user conditioned upon your acceptance of all the terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” when we supply product(s) or services to you and to all orders placed on our Internet shop https://www.regencygardenbuildings.co.uk, by you acting as a consumer. 
You should understand that by ordering, you agree to be bound by these terms and conditions. Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from our site. 

Order Process
Your order constitutes an offer to us to buy Goods and services linked to buying the Goods. All orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion.

When purchasing goods via the online shop, the goods you intend to purchase are placed in the virtual “shopping cart”. You can view and access your virtual “shopping cart” at any time and on each page of the website and can make changes to your existing “shopping cart.” Once you have decided to purchase the product(s) in your shopping cart you can enter your personal details, select the method of payment and select the delivery times.

We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

We have the right to revise and amend these terms and conditions at any time. 

Product Specifications, Accuracy, Completeness & Timeliness of Information
Any photographs, sizes, colours samples, drawings, and/or product description or advertising we issue, and any illustrations contained in our catalogues, brochures, emails or on our website are produced for general information only and should not be relied upon or used as the sole basis for making decisions about the goods they describe and/or are representative of the finished product. All goods are manufactured within the standard industry measurement tolerances. It is our company policy to seek ways of constantly improving design, quality and service. We therefore reserve the right to amend/alter specifications or discontinue any product at our discretion at any time when such changes may be deemed desirable or necessary.

Your order is unique to you and will be supplied in accordance with the instructions and specification as detailed in our Order Confirmation and product details pages. Product image colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. The colour of the building can also vary in different lighting and weather conditions. Exposure to sun light can also change the colour of the building. 

It should also be noted that the exact size dimensions of timber components cannot be guaranteed due to the natural variance of this material depending on its surroundings and climate. We allow a manufacturing tolerance of 1-2mm.

Occasionally we may supply goods with minor differences in specification due to circumstances beyond our reasonable control. Should this be the case any differences will result in the goods being of an equal or improved standard, and it will not affect your rights under the law, and the quality coding and guarantee will continue to apply.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to Service and Prices
All prices shown on our website are in £Sterling and are inclusive of VAT at the current rate, where applicable. The prices stated on the order page when you placed your order are the final prices. They include all price components including all applicable taxes. Only in the case of cross-border delivery can additional taxes and/or duties (e.g. duties) be required by the buyer for payment, to the responsible customs and tax authorities. 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part of content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated,

We accept payment by credit or debit cards registered to a UK or Republic of Ireland address.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. 

We use our own transport to perform our deliveries and will aim to deliver the product(s) to you on the day agreed by our logistics department and yourself. We are unable to give a specific time slot.

We are not responsible for delays outside of our control. If the supply of the product(s) is delayed by an event outside our control, then we will contact you as soon as possible to let you know. We will take steps to minimise the effect of the delay. 

In the case of the non-availability of goods and we are unable to for fill the order a refund will be offered without delay.

Upon delivery our delivery team will do their very best to ensure your delivery runs smoothly. You must agree to follow the points of compliance:
The distance to the base does not exceed 30 metres without prior agreement
Access to the base is clear any corners, steps and height restrictions including doors and arches must be specified before delivery (many manufactured panels will not go through a standard door)
You have sufficient parking for our delivery vehicle and parking permits are the responsibility of the customer
Our delivery team are not insured to lift building sections over garage roofs, fences, walls or garden hedges. This would be the customers’ responsibility.
We do not deliver to allotments.
If the above points of compliance cannot be met upon delivery the delivery driver will be unable to take it much further than the pavement / driveway, depending on access.

The product(s) will be your responsibility from the time we deliver the product(s) to the delivery address provided to us. 

All deliveries must be signed for unless otherwise agreed. If we are unable to deliver but arrived on the day you selected but there is nobody in, then we would have to take the building away and there will be re-delivery charges. If you do not accept the product(s) from us as arranged, or if, after failed delivery to you, we are unable to re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to re-arrange delivery we may end the contract and claim for any loss caused by your refusal to take delivery. If you are in default of acceptance, we reserve the right to sell the goods to a third party or to hold you liable for any loss. 

We recommend that you do not dispose of your existing garden building until the new one has been delivered. We recommend that you do not arrange for an installer to arrive the same day as delivery, as delivery can arrive any time between 7am and 7pm. We also advise checking all components prior to booking installation. Please note we cannot be held liable for consequential losses if this advice is not followed.

We deliver only to the ground floor (kerb) of any house/apartment block, except when arranged and agreed separately.

Unfortunately, we are unable to cover consequential loss for a delivery failure. Our delivery success rate is very high, but if a delivery fails then we are unable to compensate for this or any subsequent losses incurred.

Goods are loaded onto our wagons several days prior to your agreed delivery date; we therefore need 7 working days’ notice for any changes to the order/delivery. Changes may not be possible, and charges may apply. If your order is bespoke, it cannot be cancelled/altered once it has entered manufacturing.  

Title and Risk
The Goods will be your responsibility from the time of delivery. 
Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges. 

Your rights to end the contract
You have the right to cancel this Contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire the building:
physical possession of the Products, or
in the case of a Contract relating to multiple Products ordered by you in one order and delivered separately, physical possession of the last Product, or
in the case of a Contract relating to delivery of a Product consisting of multiple lots or pieces, physical possession of the last lot or piece. 
To exercise the right to cancel, you must inform us in writing by emailing us at sales@regencygardenbuildings.co.uk or by writing to us at Regency Garden Buildings Ltd, Albion Road, Carlton Industrial Estate, Barnsley, S71 3HW.

The law says that you are responsible for proving that you cancelled the Contract, so to avoid disputes, it is a good idea to use a traceable method of posting or set a read receipt on your email.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Return Policy
If Regency Garden Buildings is not for you and you’d like to return your building we offer a returns policy of 14 days. If 14 days have gone by since your purchase, unfortunately we cannot off you a refund or exchange.

To be eligible for a return, your product must be unused and in the same condition that you received it. The building must not have been installed. You will be able to see the shed/summerhouse panels if you want to double check the quality before any work is carried out to install your building. You need to notify us at sales@regencygardenbuildings.co.uk of your wish to cancel your order within this time period.  

Costs to return your product will be your responsibility and you will have to cover the cost of returning the item. This will either need to be arranging the delivery yourself to our manufacturing unit (Albion Road, Carlton Industrial Estate, Barnsley, S71 3HW) or we can arrange a collection. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.  Any delivery surcharges you have paid will not be refunded.   

Once your item has been returned, it will be checked to ensure it is complete and in a resale able condition. If we deem that the product is not in a resalable condition,  we shall deduct a reasonable amount to cover any costs to use or return them to you.   
Where a refund is to be paid,  we will usually refund any money received from you using the same method originally used by you to pay for your purchase. 
We will not accept a return for a bespoke sheds/summerhouses unless it is damaged or faulty (and in this instance we would offer replacement components). A full refund will not be offered for bespoke sheds/summerhouses.

Restrictions on Rights to Cancel
If you have installed, painted, modified or customised the product in any way, then we will not accept a cancellation or return.  
If you have ordered a bespoke building, no refund can be offered once this has entered manufacturing. 

Problems & Repairs
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.  
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:  
Up to 30 days: if your goods are faulty, then you can get an immediate refund. 
Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.  
If you wish to exercise your legal rights to reject products you must either return them to us [or allow us to collect them from you].  
We ask you to inspect the goods upon receipt and notify us as soon as possible if they are damaged or do not comply with any of the contract. Where a claim of defect or damage is made, if goods are in the condition as received (not assembled, painted, treated, or altered in any way) we will supply/replace/repair any necessary parts to complete your agreed initial purchase. Issues with your products must be reported within 14 days of receiving delivery. 
Once confirmation of required replacement parts is confirmed by both parties, we will despatch within 1-2 working days via courier/postal service for small shed/summerhouse components. Larger components will need to be scheduled and delivered by Regency Garden Buildings and may take several weeks to arrive.

It should be noted that timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way, are not considered to be damage, and do not render the product unfit for purpose. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack. Unfortunately,  we cannot be held responsible for this maturing of the product.  
We do request for photographic evidence of any defects . This can be emailed to sales@regencygardenbuildings.co.uk.

Limitation of Liability
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. 
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the product(s)s. 
We are not liable for business losses. We only supply the product(s)s for domestic and private use. If you use the product(s)s for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Every shed/summerhouse purchased through Regency Garden Buildings Ltd website or through an approved Regency retailer comes with our free 1 year guarantee on the manufacturing faults. 

Please note: Any guarantee offered does not cover the products against timber splits or warping, knots, rippling/movement of roofing felt, and damage by weather conditions beyond our control. These are natural characteristics of the products and are not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time. Both temperature and humidity can result in some movement to both timber and the roof coverings.

Data Protection
We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We are fully compliant with the Act. 
Telephone conversations with us may be recorded for the purposes of monitoring customer service standards and for security. 
Your information (or the information of the nominated adult) will be used to process your Order, delivery of your Goods and/or to handle any claims made under the guarantee. 

Events Outside of Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 
   (a) strikes, lock-outs or other industrial action  
   (b) civil commotion, riot, invasion, piracy, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;  
   (c) inclement weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; 
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Should the Force Majeure Event continue for a period of more than 3 months then either party will have the right to terminate any contract that exists between ourselves forthwith without any further liability to the other party apart from providing you with a refund if you have not received the Goods.

Transfer of Rights and Obligations
You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms and conditions to another organisation, but this will not affect your rights under these terms and conditions. 


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